The services we offer


Divorce and separation court proceedings can be protracted and often do not result in a positive outcome. They are also very expensive.
But there are services available to help parents and grandparents resolve the issues being faced efficiently. This is not to minimise the hurt and sense of betrayal some parents feel when they separate, but delay is damaging for children when they cannot see a parent who no longer lives with them, so it is important to try to put aside any bad feelings and past experiences and work together for the sake of the children. This not always an easy process, but it is so important for the children’s wellbeing.


Supervised Contact


Supervised Contact is defined as: A service where contact takes place in the constant presence of a trained person with the direct responsibility to observe and ensure the safety of those involved. Supervised contact not only ensures the physical safety but also the emotional wellbeing of a child when risks have been identified. It also assists in building and sustaining positive relationships between a child and members of their non-resident family.

During Supervised contact, the contact supervisor stays in sight and sound of the child at all times making notes of what happens during contact. These notes will be made available to the referrer who shares them with the other party and with the court if applicable. Contact Supervisors aim to provide a written report of each supervised contact session within 5 working days.

Supported Contact

Supported Contact where less support is provided when compared to supervised contact. We do not provide verbal or written reports about these sessions apart from the dates and times of attendance.

Supported Contact take place in one of our warm welcoming contact rooms where children can spend time with the parent they do not live with and sometimes with other family members. Our contact rooms are full of toys games, books and crafts to keep children entertained. Staff members are on hand to oversee the sessions and offer support and guidance where appropriate; however, supported contact is not closely monitored and written feedback is not given. We only provide a record of attendance.

Parenting plans


We support you and your ex-partner separately or together to develop a next steps plan for the future, this is a written document that we can prepare for you to support you to make decision or present your plans at court.




We can provide one to one Counselling for parents together or separately and we also specialise in therapeutic services for children and young people to include play therapy and Art therapy, we have a specialist worker who can support children with additional needs if required.

Preparing children and young people for introduction of contact.


Direct work is undertaken with the child or young person including play and communications with children and young people, this is usually a face to face meeting at one of our centres, although we can meet children at their school with parental and school agreement.
Wishes and feelings work can also be undertaken with children a session for children either independently or with siblings for the CCI worker to get a better understanding of the children’s feelings and their views about how contact should work in the future.



This is where we undertake or supervised the handover of children from one parent or carer to another. This is normally used when one of the parties feels a risk or uncomfortable about seeing each other; however there is no risk to the child but the parent requires a neutral person to be present. For more complex cases we maybe also able to provide a full handover service, collecting and transporting a child door to door (subject to the availability of staff).

Indirect Contact


This is where direct contact is either unsafe, unworkable and or not in the child’s best interests. Contact can be in the form of letters, cards, gifts, emails or Skype through our centre. It usually initially takes place over a short period with an option to extend it if required.

This form of contact is often used to re-introduce a child to a non-resident parent they have not seen for a long period of time or there are concerns about domestic violence; child abuse or where a child has been adopted.

Escorted or Community Contact


Takes place at the centre and is introduced once a regular, safe and sustainable pattern of contact has been established. Involving the child and non-resident parent being accompanied on visits to places such as local parks, shops, bowling and restaurants.

Escorted contact is introduced once a regular, safe and sustainable pattern of contact has been established within a child contact centre or elsewhere, involving the child and non-resident parent (or other family member (s) being accompanied on visits to places such as local parks, shops and restaurants being supervised by a Contact Supervisor. We will ensure that the transport and arrangements and places being visited are both safe and meet the needs of the child involved in the contact. We will provide a report.

Life Story Work


Used where a child has no knowledge of or has not spent time with the parent or family member support is given over time to take the children through their family tree to give the child an understanding of their background, heritage or wider family relationships.

Role of the Contact supervisor


To work as a member of a team providing: supervision in the community / home /contact centre (including supervising contact visits) or any other service required by our service users. Provide a safe and supportive environment to ensure at all times the physical and emotional wellbeing of the child/ young person in our care is safeguarded.

Bold Moves Contact Centre

Bold moves support parents in their communication and contact with their child/ren.  It is important that the child feels safe at all times and is able to talk to their parents about any concerns, to build this bond with a child or maintain this the parent needs to remain child focused at all times during the contact and not put down the other parent, or anyone the child loves so that the child can enjoy the contact without feeling unsafe or stressed by the visit.
All new referrals will be assessed at the contact centre, the resident parent will attend the centre with the child/ren, talk to the staff and show the children around the contact centre.  This is to reduce anxiety for the children.
The non-resident parent will attend an introduction to the centre to understand the ethos of Bold Moves before commencing the supervised contact process and we aim to give you at least 8 weeks dates of sessions in advance at this first meeting if possible.

Our Services
Child Contact
SPIP Programme
Family Mediation